Instant Fixes, Anytime, Anywhere: HAUS Assistant's Technical Mastery
HAUS Assistant
About HAUS
Company Profile and Technological Transformation HAUS is one of the leading engineering and industrial companies in Turkey since 1954. The company, which is a global brand with more than 750 employees, 132,000 m² production area and nearly 40 dealer network, produces centrifuge equipment, screw presses and industrial solutions. It maintains its leading position in its sector with its annual production of 1300 centrifuges and export capacity to nearly 70 countries.
HAUS
Problem and Needs Analysis
HAUS had experienced the limitations of traditional technical service models closely for many years. It was becoming increasingly difficult to provide 24/7 uninterrupted technical support, respond immediately to every failure and keep customer satisfaction at a high level. In particular
- Long waiting times on technical support lines
- Communication difficulties with international customers due to limited language support
- Standard resolution procedures are time consuming
- Lack of consistent response across different equipment and fault types
- High-cost human resource needs
At this point, HAUS has taken a key step in digital transformation by developing an AI-powered technical service assistant. Developed through the SkyStudio platform, this smart assistant offered a solution that would eliminate all the limitations of traditional technical support models.
Innovative Haus Assist
Solution
The AI-powered HAUS Assist developed by HAUS has become one of the most important components of the company’s digital transformation strategy. The assistant stands out with the following features:
Multi-Language Support: The ability of the system to provide technical support in 3 different languages provides great convenience to the international network of customers and employees.
Security and Compliance: Designed in accordance with KVKK standards, HAUS Assist protects the security of user data at the highest level.
Multi-Channel Integration: HAUS Assist, which can work seamlessly via WhatsApp and SkyStudio platform, can respond to different user preferences.
High Accuracy Rate: 98% in fault solutions thanks to specially trained artificial intelligence models
Continuous Development and Improvement
HAUS Assist is a dynamic system that updates itself thanks to continuously collected analysis information and feedback. Machine learning algorithms continuously improve the performance of the assistant with the data obtained from each interaction.
Thanks to artificial intelligence models, up to 98% accuracy in fault solutions has been achieved. HAUS Assist, a dynamic system that updates itself with continuously collected analysis information and feedback, continuously increases its performance with machine learning algorithms.
Contribution to Customer and Employee Experience WhatsApp integration has made technical support more accessible and faster for both customers and blue-collar employees. The ability to get instant support from anywhere at any time has significantly increased user satisfaction.
First quarter performance data clearly demonstrated the success of the system. On the WhatsApp platform, 239 technical support requests were received and a total of 1700 messages were processed. On the SkyStudio platform, 139 support requests and 612 messages were received. A total of 378 support requests were resolved and 2312 messages were successfully managed.
This data proves the success of HAUS’s multi-platform strategy and shows that WhatsApp integration is especially preferred by users. A total of 378 support requests were resolved and 2312 messages were processed, indicating that the system is working effectively.
Usage data for the first 3 months
Conclusion
It has completely transformed the concept of 24/7 uninterrupted support. This AI-powered solution, which eliminates the difficulties of traditional fault resolution processes, offers a revolutionary service that makes life easier for customers and blue-collar employees.
Multidimensional Support Strategy HAUS Assist, which can provide services in three different languages, operates with a secure infrastructure that complies with KVKK standards. Accessible via WhatsApp and SkyStudio platforms, this solution offers users a flexible and fast support mechanism.