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DinamikCRM Virtual Customer Representative Chatbot: DinamikBot

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DinamikCRM, a leading provider of CRM solutions, embarked on a transformative journey with the introduction of DinamikBot, a virtual customer representative chatbot designed to provide instant support within the company’s CRM platform, directly assisting customers and facilitating the workflow of live agents. The implementation of DinamikBot aimed to streamline customer service processes and enhance overall efficiency.

Challenges and Objectives

DinamikCRM faced the challenge of efficiently managing customer inquiries and support requests within its CRM platform, which required a solution capable of swiftly delivering accurate information to customers. The objectives included reducing manual workload for live agents and enhancing customer satisfaction through prompt and reliable support.

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Generative AI

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Multilingual Feature

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As Skymod Technology, we developed DinamikBot, a customized virtual customer representative chatbot integrated directly into the CRM platform for DinamikCRM.

The Solution

DinamikBot provides real-time assistance to customers on various topics, including account management, troubleshooting, and product inquiries, with the following features:

  • User-Friendly Interface: DinamikBot boasts a user-friendly interface, making it easy for customers to interact and receive assistance.
  • 24/7 Accessibility: The chatbot offers round-the-clock support, ensuring customers receive assistance whenever they need it.
  • Seamless Integration: DinamikBot seamlessly integrates into the CRM platform, providing a cohesive support experience for customers.

Outcomes

Since the launch of DinamikBot, DinamikCRM has witnessed significant success:

  1. Time Efficiency: DinamikBot has significantly reduced manual workload for live agents, saving many hours within six months of its implementation.
  2. Enhanced Customer Satisfaction: The chatbot’s prompt and accurate responses have led to increased customer satisfaction, resulting in improved retention and loyalty.
  3. Cost Reduction: DinamikBot has contributed to reducing operational costs associated with customer support, allowing DinamikCRM to allocate resources more efficiently.
  4. Improved Workflow: By streamlining customer service processes, DinamikBot has enhanced the overall workflow of live agents, enabling them to focus on more complex tasks and strategic initiatives.

The success of DinamikBot underscores DinamikCRM’s commitment to innovation and customer-centric solutions, positioning the company as a leader in providing efficient and effective CRM services to its clients.

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Testimonials

See What Our Happy Customers Say

“We are now able to provide 24/7 support to our customers with the AI-supported Virtual Customer representative chatbot that we have launched in cooperation with Skymod.”

Yahya EKİNCİ, CEO of DinamikCRM