DinamikCRM Virtual Customer Representative Chatbot: DinamikBot

Summary

DinamikCRM is a leading provider of customer relationship management (CRM) solutions. The company was looking for artificial intelligence solutions to make customer service more efficient and developed DynamikBot on the SkyStudio platform. This virtual agent chatbot was integrated into the CRM platform to speed up customer support processes, reduce the workload of live agents and increase customer satisfaction.

%99

Accuracy

3

Multilingual Feature

Solutions

24/7 Accessibility
Supported customers at any time by providing uninterrupted service.
User-Friendly Interface
DinamikBot offered customers an easy and effective experience thanks to its user-friendly interface.
Seamless Integration
Seamlessly integrated into the CRM platform, strengthening the customer experience.
Multilingual Feature
It served a wide customer base with multiple language support.

Customer Details

Company
DinamikCRM
Industry
CRM Solutions
Number of Employees
More than 10

Products and Services Used

AI-Powered Chatbot
Multilingual Customer Support

About DinamikCRM

DinamikCRM was established in 2020 and developed with 100% Turkish capital. The company aims to expand into the CIS market after reaching a certain volume in the Turkish market with more than 40 modules and end-to-end solutions for more than 10 sectors.

DinamikCRM’s mission is to offer all technological tools that will help the digitalization of startups, sole proprietorships, freelancers, small and medium-sized enterprises in our country at the most affordable prices and to be positioned as a solution partner rather than a vendor.

By offering solutions such as customer relationship management, customer support management, sales management and planning management, DinamikCRM allows businesses to manage all their operational processes on a single platform.

Problem and Needs Analysis

journey with the introduction of DinamikBot, a virtual customer representative chatbot designed to provide instant support within the company’s CRM platform, directly assisting customers and facilitating the workflow of live agents. The implementation of DinamikBot aimed to streamline customer service processes and enhance overall efficiency.

DinamikCRM faced the challenge of efficiently managing customer inquiries and support requests within its CRM platform, which required a solution capable of swiftly delivering accurate information to customers. The objectives included reducing manual workload for live agents and enhancing customer satisfaction through prompt and reliable support.

Solutions

DinamikBot

DinamikBot, developed in cooperation with Skymod Technology, offers the following features as a customized virtual customer representative integrated into the CRM platform:

User-Friendly Interface
DinamikBot provided a user-friendly and intuitive interface, allowing customers to interact easily. Thanks to its simple and straightforward design, customers can quickly get answers on account management, technical support and product information.
24/7 Accessibility
By offering uninterrupted support, it ensured that customers get help at any time. DinamikBot, which is active around the clock, minimized waiting times by instantly meeting customer demands even during peak hours.
Seamless Integration
DinamikBot was seamlessly integrated into DinamikCRM's existing CRM platform. Thanks to this integration, the chatbot was able to provide more accurate and personalized responses by providing instant access to customer data. It also optimized customer service processes by working in harmony with other modules in the CRM platform.
Multilingual Support
DinamikBot provided services to customers in different countries by offering support in multiple languages. This has expanded the company's global reach by making it easier for international customers to communicate.
AI-Powered Automation
Thanks to advanced artificial intelligence models, DinamikBot automated support processes by understanding customer requests and providing accurate responses. This automation generated immediate solutions for recurring questions, reducing the workload of the live support team and allowing them to focus on more complex issues.
Advanced Data Analysis
By analyzing data from customer interactions, DinamikBot identified customer behavior and common problems.This data helped the company improve customer service and make strategic decisions.

SkyStudio completely transformed our digital marketing processes. It increased our team efficiency by preparing product descriptions quickly and bilingually. Thanks to visual analytics and API reporting, we saved time and gained stronger visibility across digital channels.

Oğuz Yatıkçı

Derimod Information Technologies and Digital Transformation Director

Outcomes

Since the launch of DinamikBot, DinamikCRM has witnessed significant success:

Time Efficiency: DinamikBot has significantly reduced manual workload for live agents, saving many hours within six months of its implementation.
Enhanced Customer Satisfaction: The chatbot’s prompt and accurate responses have led to increased customer satisfaction, resulting in improved retention and loyalty.
Cost Reduction: DinamikBot has contributed to reducing operational costs associated with customer support, allowing DinamikCRM to allocate resources more efficiently.
Improved Workflow: By streamlining customer service processes, DinamikBot has enhanced the overall workflow of live agents, enabling them to focus on more complex tasks and strategic initiatives.

The success of DinamikBot underscores DinamikCRM’s commitment to innovation and customer-centric solutions, positioning the company as a leader in providing efficient and effective CRM services to its clients.

Testimonials

Our Powerful Testimonials

As Skymod Tech, we have had the opportunity to work with many institutions and organizations from various sectors. Here are some of our valued clients