Türkiye İş Bankası Investor Support Chatbot: MaxisVentBot
Türkiye İş Bankası, established in 1924 by Mustafa Kemal Atatürk, stands as a cornerstone of Turkey’s financial sector, offering a wide array of innovative financial products and services to cater to the diverse needs of its customers. With a commitment to excellence and customer satisfaction, the bank prioritizes technological advancements to provide convenient banking experiences while actively engaging in corporate social responsibility initiatives, solidifying its position as a trusted and responsible financial partner in Turkey’s journey towards prosperity.
Türkiye İş Bankası implemented Maxis Ventures Chatbot (MaxisVentBot), a customized chatbot for internal usage, aimed at optimizing the services provided to its customers regarding investment funds. This chatbot, designed to facilitate quick and accurate information flow, targeted to lighten the workload of the bank’s investment agents.
Challenges and Objectives
The bank aimed to equip its internal consulting teams with a chatbot to swiftly provide accurate information regarding investment funds. However, several challenges were encountered in achieving this goal:
- Complex Financial Information: Complex financial topics related to investment funds posed a challenge in delivering accurate information.
- Customization for Internal Usage: The bank determined that the chatbot should be exclusively used by internal consulting teams.
- Need for Swift Responses: Investment agents required quick access to information.
Generative AI
127 H
Time Saving
%98
Accuracy
Solution
As Skymod Technology, we developed MaxisVentBot, a customized investment support chatbot exclusively for Türkiye İş Bankası.
Türkiye İş Bankası ‘s MaxisVentBot serves as a valuable resource, offering insights and assistance specifically tailored to the startup ecosystem. From detailing the sectors targeted for investment to providing updates on the investment portfolio’s size and discussing the advantages of partnering with Maxis Ventures, the chatbot ensures that entrepreneurs and innovators have access to essential information for making informed decisions about their ventures. By facilitating discussions on investment strategies, market trends, and risk management, MaxisVentBot plays a pivotal role in empowering startups and fostering growth within the entrepreneurial community.
The solution achieved success in the following ways:
- User-Friendly Interface: MaxisVentBot has a user-friendly interface to present complex financial topics in an understandable manner.
- Customization for Internal Usage: MaxisVentBot was customized to align with the requirements of Türkiye İş Bankası’s internal consulting teams.
- Swift Responses: MaxisVentBot ensures quick response times, facilitating operational efficiency.
Outcomes
Following the implementation of Türkiye İş Bankası Investor Support Chatbot, significant achievements were realized:
- Time Efficiency: MaxisVentBot saved over 127 hours within six months, enabling investment agents to focus on more complex tasks.
- Accuracy Rate: With a 98% accuracy rate in responses, MaxisVentBot provided fast and reliable information.
- Internal and External Customer Satisfaction: The chatbot’s fast and accurate information access increased internal satisfaction and positively impacted customer satisfaction.
- Cost Reduction: MaxisVentBot contributed to reducing operational costs associated with manual information retrieval and training.
The success of Türkiye İş Bankası Investor Support Chatbot has enabled the bank to optimize internal processes and provide better services to its customers.
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